Welcome at Waterloo

Waterloo is one of Europe's most respected ventilation product manufacturers with a history going back nearly 100 years. For nearly a century we have maintained an outstanding reputation for innovation, product quality and customer service. This enviable depth of history, with our involvement in many of the nation's prestigious projects, provides a solid foundation for continuing to lead the ventilation industry into the future.

The Customer Charter of Waterloo sets key standards of performance for our business. These standards are those that are needed to provide our customers with a level of service, which will keep them coming back to us and increase our business. They will provide our customers with a reliable and predictable service, which is unrivalled in the industry.

The standards cover:

Value
"We will work with our customers to achieve the best combination of specification and project cost to suit their requirements."

Quality
"We will always strive to achieve 100% quality with all of our products."

Service
"In all our dealings with customers we will be prompt and, courteous and will keep our promises." AND "We will set delivery times based on our defined standards, we will deliver on the day and at the time we commit to."