Organisation

Waterloo is one of Europe's most respected ventilation product manufacturers with a history going back nearly 100 years. For nearly a century we have maintained an outstanding reputation for innovation, product quality and customer service. This enviable depth of history, with our involvement in many of the nation's prestigious projects, provides a solid foundation for continuing to lead the ventilation industry into the future.

The skills and experiences we bring from our background, along with modern commercial and innovative judgement, and an unwavering belief that if we do not consistently give our customers the very best service, someone else will, sets us in the vanguard of suppliers to the construction industry.

Most of all, we are a World-Class organisation.

World-Class is not a reflection of size or number of employees, it is to do with attitude and a belief in World-Class values. Values such as flexibility, innovation, customer service, integrity, strength of character and good humour. We see no reason why customers should bend themselves to our convenience. It is our job to be sufficiently flexible to fit in with their needs. These are the values that separate the outstanding from the ordinary, and the values that guide us at Waterloo.

Waterloo is part of a family owned Group and has extensive manufacturing facilities at Aylesford in Kent and Holten in eastern Holland with a combined workforce of nearly 200 employees. We market our products in 46 countries through a network of our own dedicated salesforce, agents and local manufacturing licensees across Europe, Asia, the Middle and Far East, Russia, the Pacific Rim, as well as North America.

Waterloo provides a stunningly comprehensive and world renowned range of air terminal devices, complimented by our latest technology post - conditioning equipment. In addition, we recognise innovation and quality in other manufacturers, and supply ranges of products that fulfil our stringent requirements for customer satisfaction.


Our Key Standards
Waterloo has established a Customer Charter that sets key standards of performance for our business and establishes the World Class service levels that our customers can expect. These are unique in our industry and set the standard for the entire market for the new millennium. Our attention to detail and our commitment to achieving the extraordinarily high standards we demand of ourselves sets us apart from the common herd.


Quality
We will always strive to achieve 100% quality with all of our products.


Service
In all our dealings with customers we will be prompt, courteous, friendly and will keep our promises. We will set delivery times based on defined standards and we will deliver on the day and at the time we commit to.

We will work with our customers to achieve the best combination of specification and project cost to suit their requirements.


Our people
Without doubt the most important part of Waterloo is our people, in fact, Waterloo is its people. The commitment and dedication from everybody at Waterloo ensures the continuing leadership of the company.


Value in design
Waterloo has many strengths. One of our most valuable is our ability to meet the requirements of our customers however demanding, with unbiased and authoritative advice, and the expertise to efficiently design, manufacture and test products and projects from the smallest to the largest and most complex. From initial concept to final completion and installation, Waterloo is committed to working in partnership with our customers to achieve the best value in design.


Development
Waterloo has a progressive and innovative research and development programme which includes significant investment in the design, testing and launch of carefully selected and specified products. In many ways the construction industry has become over-complicated. Part of our development programme aims to simplify the construction and installation process, and substantially contribute towards making the construction process more efficient, while retaining the highest levels of product quality.


Project management
Without the most careful project management, even the best of companies may fail to deliver their expected level of service to customers involved with complex and drawn out projects. At Waterloo, our management system allows us to confidently and consistently design and deliver products to customers installing such projects. Projects that may involve novel solutions, or that may take many months to complete are thoroughly planned and produced by Waterloo providing consistency in quality and service from the first delivery to the last.


Testing and environmental facilities
Product verification remains a fundamental element in providing high levels of customer satisfaction. Waterloo has one of the most sophisticated testing laboratories in the industry, providing verification from the most basic to sophisticated aerodynamic, environmental and acoustic tests. Tests are carried out to relevant national and international standards, backed by our registration to BS EN ISO 9001:1994, with external bodies such as BSRIA, Lloyds, DNV and BBA assisting in the verification


Delivery
Waterloo understands that best value solutions to customers problems does not end at the factory gate. Valuable time can be wasted on site with fixing staff being delayed by late and erratic arrival of components. We realise it is essential to provide fast predictable and reliable delivery of components to site, and we have worked hard to make our delivery service clearly the best in the industry.


Communication
At Waterloo, we see no need to inconvenience our customers by requiring them to fit into our own pre- conception of how we want them to deal with us. All of our dedicated staff on our Trading Floor are fully trained to make Waterloo easy to trade with. No matter whether you contact us through our switch board, on our direct dial order Hot-Line, by e-mail, letter or by fax, we strive to give efficient, uncomplicated and friendly service.


Quality
Statements of commitment to quality have become commonplace in industry, but the understanding of true quality and its relevance to consistency and maintenance of high and complex levels of service is rare to find. Not so at Waterloo. Of course we are registered to BS EN ISO 9001:1994. Providing customers with World Class service requires constant vigilance and monitoring, not only of the products themselves but also of our internal processes and systems. Waterloo takes on and manages difficult and complex tasks to provide all of our customers with a friendly and efficient service that consistently delivers products that are ideally fit for purpose.